Health and Safety during Covid-19 – Clients

Last updated on 16^th March 2022

Each booking host will be asked to confirm by email that none in their group is presenting any Covid-19 symptoms prior to their booking date.
The Glo treatment schedule will show a Covid-19 disclaimer which guests should sign on the day of treatment to confirm they do not have any Covid-19 symptoms
Glo has a revised cancellation policy which will stay in effect until end of 2022
Glo has revised Business Terms and Conditions which now incorporate Covid-19 health and safety protocols for both the client and therapists.

Booking Preparation:

Required

Each booking host will be asked to confirm by email that none in their group is presenting any Covid-19 symptoms prior to their booking date.
The Glo treatment schedule will show a new disclaimer which guests should sign on the day of treatment to confirm they do not have any Covid-19 symptoms
To call or text the therapist 24 hrs before the booking confirming that any client receiving treatments has not developed any Covid-19 symptoms since confirming the same by email.
Face coverings/ masks are to be worn by consent and agreement of both the client and Glo therapist attending.
Ventilation should be used as a control measure to reduce the risk of aerosol transmission of COVID-19 in enclosed spaces. The client to ventilate the treatment room in advance of their glo therapist’s arrival. To ventilate where possible naturally (open windows) for the duration of treatment time, use extractor fan, and not use air-conditioning units.
Only one client will be allowed in the treatment room at a time, unless the client receiving a treatment is a minor of there are two therapists working in one room.
If two therapists are provided to give treatments, two separate rooms will be required and maximum guest numbers will be reduced. For smaller venues with less rooms, there will need to be enough room for therapists to set up at least 1m from each other. Massage beds are typically 2m x 1m.

Recommended

For those treatments where removal of clothing is required, it is recommended that the client arrive for the treatment in a bath robe or undressed with a towel.
To be proactive in ensuring a proper Risk Assessment on the property/venue and that it is suitable for treatments to take place and as per the section below detailed in Property/Venue

Required

Treatments should take place in a property/venue where cleaning protocols have taken place in line with government guidance.

Recommended

That one room is used for all treatments, preferably not a common space, but a bedroom, that has been aired between treatments and where commonly touched surfaces can be easily cleaned.
The client to keep the treatment room well ventilated (where possible naturally) open windows, use extractor fan, and not use air-conditioning units.
Client and therapist to clean and sanitise commonly touched surfaces such as door handles, taps, toilet facilities (fresh hand towels or disposable towels), soap dispenser.
Where possible, treatments can take place outdoors to alleviate risk of infection.

Massages/Body/Facial Treatments

Required

The therapist will use couch roll instead of material couch covers
The therapist will wipe down couch/face cradles after each treatment
Client to wear a face covering unless both the client and therapist agree that they do not need to.

Nail Treatments

Required

The therapist will use single-use, disposable nail files or washable nail files and equipment will be sterilised between each client using Barbicide.

Make up

Required

The make up artist will use single-use, disposable equipment and when not disposable, equipment will be sterilised between each client.

Hairstyling

Required

The hair stylist will sterilise equipment between each client.
Client to wear a face covering unless both the client and therapist agree that they do not need to.

Yoga / Pilates:

Required

Classes will be conducted with mats spaced 2 metres apart if side by side and 1 metre if behind someone.
Where mats are being supplied by the teacher they will have been cleaned with an alcohol- based solution prior to the class.

Required

24 hrs before the booking the therapist will call the client/s (representative from each household) and ask Covid-19 health questions to ensure booking can go ahead.
Therapists will wear a face mask for the scheduled treatment/s unless both the client and therapist agree that they do not need to.
Frequent handwashing (following NHS Guidelines) will need to take place by the Therapist before, during treatment (when required) and after each client, before putting on and after removing PPE equipment and cleaning equipment and environment.
The therapist will use disposable single use tools and supplies wherever possible and will take a bag to place used tools in to safely dispose of them.
Any non-disposable tools used by the therapist will always be thoroughly cleaned, then sterilised after each client.