Cancellation Policy for Glo Pamper Ltd

Once a booking form has been accepted or Client contract issued, cancellations will incur the following charges:

Cancellations made with 30 days’ notice or more – 100% refund excluding deposit.

Cancellations made with more than 14 days’ notice – 50% refund excluding deposit. 

Cancellations made with less than 14 days' notice - no refund. Cancellation of Individual Treatment/Service with less than 14 days’ notice - no refund. It is recommended that the treatment/Service is shared between other Individuals.

Glo reserves the right to cancel the provision of the Service without notice in case of the illness or other emergency related reasons of a Freelance Therapist/ Affiliate or other circumstances beyond its control. Glo shall make reasonable attempts not to cancel the Service but the Client acknowledges that it may not be possible for an alternative Freelance Therapist/Affiliate to attend the Booking. In this circumstance the Client will be offered an alternative day or a full refund will be issued for treatments not received.

Any refunds due will be repaid back to the original payment method within 10 days of the cancellation date.